Order Support
What Types Of Payment Does Watch Store Accept?
What Types Of Payment Does Watch Store Accept?
We accept all major credit cards, Apple Pay, PayPal, and Afterpay or Klarna (depending on your location)
What Is Your Return Policy?
What Is Your Return Policy?
We hope you’re stoked with your gear but if you need to return something, we offer returns within 30 days of the delivery date for most items purchased on nixon.com. Returns must be unused, unworn, in original packaging with all tags attached. See ourreturn policyfor details.
When Will My Return Be Refunded?
When Will My Return Be Refunded?
Returns are processed 7 to 10 business days from receipt. Your refund is issued in the original form of payment soon after.
Can I Exchange Products Purchased On Watchstore.us?
Can I Exchange Products Purchased On Watchstore.us?
Sorry, we do not offer exchanges on items purchased on watchstore.us at this time, we only accept returns in accordance with our return policy
Why Was My Watch Store Internet Order Cancelled?
Why Was My Watch Store Internet Order Cancelled?
We're sorry your order was cancelled! When this happens it's usually due to an out-of-stock item(s) or difficulty processing payment information. Your credit card won't be charged for cancelled items. If you have questions about your cancelled order, please contact us.
Repairs
Is My Watch Broken?
Is My Watch Broken?
How Do I Service Or Repair My Watch?
How Do I Service Or Repair My Watch?
Go to our Online Repair Center and tell us about your watch, what’s wrong with it, and we’ll provide you with a repair estimate. If you agree to the estimate, we’ll send you an authorized service order number with shipping instructions. When we receive your watch(es), a Watch Store technician will determine the repairs needed. An email will be sent to you for repair cost approval or input required to process and close your service order. You will not be charged if the repair is covered under Watch Store Warranty Policy.
My Watch Is Outside The Warranty, Can I Still Have It Serviced?
My Watch Is Outside The Warranty, Can I Still Have It Serviced?
For sure. If we have the parts, our Watch Store Service Center can service your watch. And if you don't have a receipt, we can still help. Simply go to our Online Repair Center and tell us about your watch, what’s wrong with it, and we’ll provide you with a repair estimate. If you agree to the estimate, we’ll send you an authorized service order number with shipping instructions.
Watch Care and Materials
Is The Coating Under My Watch Covered Under Warranty?
Is The Coating Under My Watch Covered Under Warranty?
The coating on your watch is not covered under warranty. The Watch Store Service Center can replace coated parts for a minimal charge. Simply go to our online Repair Center and tell us about your watch, what’s wrong with it, and we’ll provide you with a repair estimate.
How Do I Care For The Coating On My Watch?
How Do I Care For The Coating On My Watch?
The coating on your watch is part of the exclusivity of its design. The coating gives your watch a unique color. Like all fine watches, your watch needs to be treated with care. Hard scratches and abrasion will scratch the coating off your watch.
How Do I Care For The Coating On My Watch?
How Do I Care For The Coating On My Watch?
The coating on your watch is part of the exclusivity of its design. The coating gives your watch a unique color. Like all fine watches, your watch needs to be treated with care. Hard scratches and abrasion will scratch the coating off your watch.
How Should I Store My Watch When Not In Use?
How Should I Store My Watch When Not In Use?
Store your watch in a cool, dry area out of direct sunlight. If you have an automatic watch, using a winder will help to keep it on time when it isn’t on your wrist.
Watch Manuals
Where Can I Find The User Manual For My Watch?
Where Can I Find The User Manual For My Watch?
You can find the user manual for your watch here. If you do not see your model listed, please contact us.
Analog Watches
How Do I Set The Date On My Analog Watch?
How Do I Set The Date On My Analog Watch?
It's easy. Follow these steps:
- To adjust the date on your watch, gently pull the crown out as far as it goes and set your watch to 6:30.
- Next, lightly push the crown halfway in and turn it towards you.
- As you turn crown towards you, you’ll see the date change in the date window. Set the date.
- Now turn the crown away from you to set the day.
- When you're done setting the day and date, gently pull the crown back out and set the time.
- Push the crown all the way back in and the time is set.
How Do I Recalibrate My Chronograph Hand When It Does Not Line Up At The 12 O'clock Position?
How Do I Recalibrate My Chronograph Hand When It Does Not Line Up At The 12 O'clock Position?
The chrono second hand is the long hand on your chronograph watch that may look like a regular second hand. The chronograph is the original stopwatch used for timing boats, cars and planes. Leaving this running at all times will dramatically reduce the life of your battery and eventually the movement of your watch. The chronograph can be started and stopped by using the start/stop pusher. To reset the chronograph to the 12 o’clock or zero second position, use the reset pusher. When the chronograph second hand does not return exactly to the zero second position after it has been reset, you may have to recalibrate it. To recalibrate your chrono:
- PULL the crown out to the second position.
- PRESS the start pusher to set the chronograph second hand to the zero position.
- PRESS and HOLD the start button to rapidly advance the chrono second hand.
- Once the chronograph second hand has been recalibrated, reset the time and return the crown to its normal position.
Important: Do not push the crown back to its normal position while you are returning the chrono hand to the zero position.
How Accurate Can I Expect The Automatic Movement To Be?
How Accurate Can I Expect The Automatic Movement To Be?
Automatic watches are handmade with hundreds of moving mechanical parts, which typically makes them less accurate than a quartz movement. Each watch movement is slightly different with different accuracy levels. The tolerance specifications for the automatic movement range from +40 to -10 seconds a day (Or +20 minutes to -5 minutes per month). If the watch gets out of these tolerances, the movement can be adjusted by the Repair Center or a certified watch technician.
How Do I Start Up My Analog Watch?
How Do I Start Up My Analog Watch?
To get your analog watch ticking, remove the plastic crown stopper and push the crown in the watch case- the seconds hand should start moving.
Watch Batteries
How Do I Get A New Battery?
How Do I Get A New Battery?
Watch Store offers a premium battery service that includes a battery replacement, a gasket check and lubrication, case back re-seal, and a pressure test to ensure water resistance of the watch seal. Visit our Online Repair Center and we’ll provide you with a repair estimate and an authorized service order number with shipping instructions.
What Battery Does My Watch Use?
What Battery Does My Watch Use?
You can also contact us and we will help you determine which battery your watch uses
Watch Bands
How Do I Get A New Band?
How Do I Get A New Band?
Watch Store sells replacement bands in a variety of sizes, styles, and materials to fit most of our watches. If you can’t find a band to fit your watch, we can still help! Please visit our Online Repair Center to set up an order to send your watch in for a band replacement.
How Do I Get A New Buckle, Sliding Clasp, Or Locking Looper?
How Do I Get A New Buckle, Sliding Clasp, Or Locking Looper?
If we have the part, we can send out rubber loopers for a small service charge. Please contact us for details. Leather loopers, sliding clasps, and buckle replacements will require your watch to be sent to us. Visit our Online Repair Center and we’ll provide you with a repair estimate and an authorized service order number with shipping instructions.
How Do I Get A Link, Spring Bars, Or Pins?
How Do I Get A Link, Spring Bars, Or Pins?
We can send some small parts out individually, depending on the watch model, for a minimal charge. Some watches will need to be sent in for repair. Please contact us with a picture of your watch face and case back. We'll check our inventory and get back to you.
How Do I Care For My Leather Watchband?
How Do I Care For My Leather Watchband?
Regularly cleaning your leather watchband with a damp cloth will prolong the luster and life of the strap. To keep the watchband in good condition, treat your band with a mild leather treatment. This will prevent drying and cracking. It's best to remove your watch while sleeping.Do not expose your leather band to water.